Thursday, December 27, 2007

iPhone Troubles

Well, I suppose the other shoe was going to drop eventually. Hilary's phone ran into some troubles, and now mine has, too. The story of how it met its fritzy demise is too long to tell, so I'll summarize: it blew a fuse, probably in the literal sense. So, in the space of an hour on Monday, it went from fine to dead as a doornail.

But, hey, that's OK, because it was only a few months into its one-year warranty. Apple Tech Support agreed with me: dead as a doornail and no fault of mine. They offered me the choice of sending the phone in via mail, or seeking out the Genius Bar at the nearest Apple retail store. My guess, in either case, was that they'd take one look at it and swap it for a fresh iPhone.

The choice between mail service and waltzing into a store filled with Apple swag and speaking to a real was not actually as simple as it might, at first, seem. You see, the closest Apple store is in the Mall of America, which Hilary and I have scrupulously (and, some might say, conspicuously) avoided. It is a place that goes beyond the extremes of capitalism and all that is shallow in America - our own little Las Vegas. That, and the fact that it's an hour and a half away. Mail might not be so bad in comparison, particularly since I won't be using my phone next week in Europe. On the other hand, there's a transatlantic flight ahead, and I'll certainly be wanting my iPod.

So, up to the Mall we go, on December 26th. God in Heaven preserve us. Thankfully, the Apple Store is only about 100 feet from one entrance, so we were spared most of the insanity. It was about 8:45 before my 8:00 appointment came up, but once I got some face time with the guy behind the bar, it took all of five minutes to get a brand new iPhone into my hands. Swap the SIM card, and I was back in business. Remarkably good service, very pleased.

I'm still having great difficulties with syncing up my iPhone to my 4-1/2 year old computer. It's not the age really, it's more the fact that my computer lacks a USB 2.0 computer (USB 1.1 only). It sort of works, but USB 1.1 isn't actually supported. It's particularly painful because, rather than just an album here and there, or a week's worth of podcasts, it's as much of my library that I can fit. Oh the pain of it all!

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